Customer Help Centre

What can we help you with?

My Details Enquiry

  1. Reset my password

  2. I have been locked out of my account. What can I do?

    Please use the button below to contact our live help team who can unlock your account. (read more)

  3. Where can I download my invoice for payment?

  4. What is PrePay?

    PrePay allows you to pay into an account with Parcelforce and then use this credit to pay fo... (read more)

  5. How do I obtain a VAT invoice for the prepay that I have credited to my account?

    A link to the invoice for prepayment will be e-mailed to you once the prepayment has been made. Y... (read more)

  6. How do I change my details?

    If you are looking to change or update your full name, contact numbers, VAT number or password th... (read more)