Customer Help Centre

What can we help you with?

Delivery Enquiry

  1. How do I track my parcel?

    To track your parcel, you’ll first need to enter your Parcelforce reference or tracking number in... (read more)

  2. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. ... (read more)

  3. When can I expect my parcel to be delivered?

  4. My parcel has arrived but I have a question about it

    This is not what I ordered Pleas... (read more)

  5. Can I make a claim for my parcel?

    You will only be eligible to submit a claim if: The order in question was booked under you... (read more)

  6. Do I need to retain my damaged item?

    If a claim is made for damage, the recipient must keep all packaging and any damaged items for in... (read more)

  7. How do I request that my parcel is stopped and returned to me?

    If you require the parcel to be returned to the sender then you would need to request this before... (read more)

  8. Why has my parcel tracking stopped updating?

    Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in th... (read more)

  9. I have received a parcel that I was not expecting, what should I do?

    If you have received a parcel that has been booked through us but aren’t expecting any deliveries... (read more)

  10. The details on my parcel are incorrect. What should I do?

    If you are wanting to change the collection date for your order then please click here.Howev... (read more)

  11. How can I claim a refund for late delivery?

    Orders can be cancelled prior to drop-off or collection. If you wish to cancel and claim a refund... (read more)

  12. My customer has cancelled their order. Can I cancel my parcel collection/drop-off?

    If your customer has cancelled their order with you once you have booked or despatched your parce... (read more)


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