Customer Help Centre

What can we help you with?

General Enquiry

  1. Can I send to a PO Box Address?

    We do not deliver to PO box addresses in the UK. If you need to send an international parcel to a... (read more)

  2. Where is my nearest drop off point?

    Please select the drop off service from the drop down below and enter your postcode to find your ... (read more)

  3. Are Parcelforce able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  4. What do you mean by volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions so t... (read more)

  5. Can I drop my parcels off at a local depot or Post Office?

    You can benefit from dropping your parcels off at your neearest depot or Post Office by simply ch... (read more)

  6. What if I don't receive an email from you?

    Please check that your email filter has not directed this in to your trash folder. (read more)