Customer Help Centre

What can we help you with?

International Parcels

  1. Which countries are inside the EU?

    The following countries are inside the EU: Austria, Belgium, Bulgaria, Croati... (read more)

  2. What documents do I need to send inside the EU?

    On most of the services you will only need to attach the address label to a parcel travelling to ... (read more)

  3. What documents do I need to send outside the EU?

    All items travelling outside the EU require commercial invoices.  Not to worry as the necess... (read more)

  4. What is a commercial invoice and do I need one?

    A commercial invoice is needed for shipments of any type that travel outside the European Union.&... (read more)

  5. Will I be able to track my parcel to its destination?

    Most of the Parcelforce Worldwide International services except globalvalue and globaleconomy can... (read more)

  6. Why can't I get a quote for delivery to my destination country?

    Our customers send parcels around the world every day. However, a number of countries and interna... (read more)

  7. Will my parcel be subject to customs charges?

    If you’re sending a parcel outside of the European Union, it could incur customs charges. Th... (read more)

  8. Does the price I pay include customs charges?

    The price you pay does not include customs charges as these are not known at the time the order i... (read more)

  9. How long will my parcel be held in customs?

    We will attempt to clear your parcel as quickly as possible through customs; however there are oc... (read more)

  10. Can I send to an International PO Box address?

    If you need to send an international parcel to a PO Box address, please check our PO box delivery... (read more)

  11. Can I send to a BFPO address?

    Parcelforce deliver to BFPO addresses. A Parcelforce Worldwide BFPO service label must be attache... (read more)

  12. What happens if the customs charges are refused?

    There is a risk that the parcel will be abandoned or returned to the sender.  These actions ... (read more)

  13. What is an EORI number/Tariff code and how do I obtain one?

    The EORI number (Economic Operator Registration and Identification) is an identification number w... (read more)