Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery locations of your ... (read more)

  2. What can I send?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    We currently include standard cover ranging from £100 to £200 per parcel, depending on the servic... (read more)

  4. What does the price I pay include?

    The price we charge includes the cost of shipping and any associated fuel surcharge. We are ... (read more)

  5. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however, we would ask for your help to ensure we can keep ou... (read more)

  6. Why can't I get a quote for delivery to my destination country?

    Our customers send parcels around the world every day. However, a number of countries and interna... (read more)

  7. How do I calculate my parcel's volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions. The... (read more)

  8. What are the size restrictions of Parcelforce services?

    For our standard parcel delivery services, the size of each parcel must not exceed 3 metres in le... (read more)

  9. I do not know the weight and dimensions of my parcel. What should I enter?

    On UK to UK deliveries weights and dimensions are not critical provided that your parcel does not... (read more)

  10. Which payment methods can I use with Parcelforce?

    At checkout we will offer a number of ways in which you can pay.You can use major credit cards, d... (read more)

  11. Why doesn't the order process accept my postcode?

    Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)

  12. Can I drop my parcels off at a local depot or a Post Office?

    You can benefit from dropping your parcels off at your nearest depot or Post Office by simply cho... (read more)