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Packing advice and guidance

Packing advice and guidance Choose the right packaging for your items. Boxes made of corrug...

Why has my parcel tracking stopped updating?

Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in th...

My collection was refused because the packaging was not suitable, what should I do?

If the driver refused the parcel due to incorrect packaging then you would need to re-package the...

Is the driver able to package my parcel?

Whether you purchase a drop-off or a collection service, you will need to package the item yourse...

Will I be able to track my parcel to its destination?

Most of the Parcelforce Worldwide International services except globalvalue and globaleconomy can...

Do I need to retain my damaged item?

If a claim is made for damage, the recipient must keep all packaging and any damaged items for in...

I have received a parcel that I was not expecting, what should I do?

If you have received a parcel that has been booked through us but aren’t expecting any deliveries...

How do I track my parcel?

To track your parcel, you’ll first need to enter your Parcelforce reference or tracking number in...

Can I make a claim for my parcel?

You will only be eligible to submit a claim if: The order in question was booked under your...

I do not know the weight and dimensions of my parcel. What should I enter?

On UK to UK deliveries weights and dimensions are not critical provided that your parcel does not...